000			00576nam a2200169Ia 4500
008			220407s9999 xx 000 0 und d
020			_a007136479X
040			_cATVERC
050			_aHF 5415.525 .B47 2001
100			_aBergeron Bryan P.
245		4	_aThe Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
260			_aNew York _bMcGraw-Hill _cc2001
300			_axxvi, 261 p. : ill. ; 23 cm. _c23 cm
500			_aIncludes references, glossary, and index.
650			_aCustomer Loyalty
999			_c16098 _d16098