000 00431nam a2200133Ia 4500
008 220316s9999 xx 000 0 und d
040 _cATVERC
050 _aHF 5415.5 .A73 1999
245 0 _aBasic customer service skills training, manual for workshop participants
260 _aUSA
_bAssociates in Rural Dev't, Inc.
_cc1999
300 _a86 p. : ill. ; 21 cm.
_c21 cm
650 _aCustomer Service Skills Training
999 _c3361
_d3361