The Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
Bergeron Bryan P.
The Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships - New York McGraw-Hill c2001 - xxvi, 261 p. : ill. ; 23 cm. 23 cm
Includes references, glossary, and index.
007136479X
Customer Loyalty
HF 5415.525 .B47 2001
The Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships - New York McGraw-Hill c2001 - xxvi, 261 p. : ill. ; 23 cm. 23 cm
Includes references, glossary, and index.
007136479X
Customer Loyalty
HF 5415.525 .B47 2001