The Eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships
Material type: TextPublication details: New York McGraw-Hill c2001Description: xxvi, 261 p. : ill. ; 23 cm. 23 cmISBN:- 007136479X
- HF 5415.525 .B47 2001
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Includes references, glossary, and index.
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